FAQ
Pre-Sale Questions
How do I shop?
Just like in any regular online food store. You browse a category, click on an item you like, put it in your shopping cart and repeat that process until you are satisfied. Then you proceed to the checkout, choose the desired shipping method and complete the purchase.
How does delivery work?
We deliver anywere around The UK either to your door, or the nearest pickup point. We
How long does delivery take?
It takes 1 to 3 days for your items to be delivered.
After-Sale Questions
I’m missing a product
We apologize for missing it in your order. Please reach out to our customer service and we will help you.
I received the wrong product
We apologize for sending you the wrong order. Please reach out to our customer service and we will help you.
My order is destroyed
Please have this information ready when contacting us: Order number and name of the items damaged. If you submit a complaint to us, we’ll do our best to make it up to you.
Coupons
How to Coupons Work
You can get coupon discounts by getting them from our social media promotions or by online magazines or posters. Use the code in your checkout page to get amazing discounts.
My discount code isn’t working, why?
If your discount code doesn’t work, here are some typical issues you may want to look at:
The minimum order value that applies to the code has not been reached. The code is misspelled, or has a space. The discount code has expired or it is not active yet The code could only be used once or can only be used once for new customers Codes may require certain products to be in the shopping cart for the discount code to work If there are still problems, feel free to contact customer service.
I have a discount code, where can I add it?
You can add your discount code in checkout, in the discount code field.
If your discount code is valid, you will see a green box confirming that the discount code has been added and you can then see that the code has been added to the order summary. It is not possible to combine several discount codes on one and the same order.
Food Labelling
How do I know what best before date a product has?
We always make sure to write the goods’ best before date in the product information. You find the product information by clicking on an item you like and then look at the best before-information that you find just below the item’s price.